Frequently Asked Questions

Your rent includes furniture, snow removal, maintenance, and cleaning of building common areas. Unlimited high-speed internet is included at no extra charge. Electricity/hydro/water, cable TV, and phone are the tenant’s responsibility. Contact numbers will be provided to arrange services.

We rent to both individuals and groups and offer a variety of modern, spacious suite styles.

This deposit is processed when your lease is signed and is applied to your rent for the final month of your tenancy.

A key deposit is required before keys can be issued at move-in and is preferably paid at lease signing. At the end of your tenancy, once your suite has been emptied and cleaned, a move-out inspection will be completed. After all keys are returned, your key deposit will be refunded. Any replacement cost for lost or damaged keys may be deducted.

Yes. Submit a Sublet Request via [email protected]. You remain responsible for communication with your subletter, including notices, work orders, and rent collection.

Yes. You must submit a Termination Form by the deadline specified in your lease (usually on page 2 of your tenancy agreement). Failure to submit may require finding a sublet or lease assignee.

Yes. Even if your tenancy ends with the academic year, a Termination Form must be submitted by the deadline in your lease agreement to ensure proper processing.

Yes, all leases at LK Apartments follow the Ontario Standard Lease guidelines.

Yes. Please contact our office for instructions on processing international payments.

The program rewards current residents and others for referring friends and family to LK. If the referral results in a successful lease, both the new resident (“Referred”) and the individual who made the referral (“Referrer”) will receive a cheque.

Current LK leaseholders (“Residents”) as well as non-residents can refer new residents.

To qualify:
• The referral must be listed on the rental application, including the Referrer’s name and address for verification. The Referred resident must be new to LK.
• Both the Referrer and Referred must be in good standing. This includes no significant arrears, no active legal action, and no more than two NSF payments within the past two years. The new resident must pay all required fees at move-in.
• Referral incentives are intended for independent leasing decisions and are not applicable to group formations or individuals leasing within the same unit.

• LK employees, their immediate families, or co-occupants
• Lease assignments, transfers, or returning residents

• The Referred submits an application, includes an eligible Referrer, signs a lease, and completes all required payments
• After move-in, eligibility is verified
• If approved, a cheque is issued via Canada Post
• Processing time is typically 6–10 weeks from move-in

Referral incentives are structured based on unit type and rental rates across the LK portfolio. As a thank you, both the Referrer and the new resident will receive a referral reward following a successful lease.

Referral incentives are intended for independent leasing decisions and are not applicable to group formations or individuals leasing within the same unit.
Incentives may vary by property and are subject to change at any time.

A cheque will be mailed to the address on file. Residents should ensure their contact details are current. For non-resident referrals, the cheque will be mailed to the address provided on the application.

Please contact Asset Maintenance Pros for support: (519) 333-8383
[email protected]
130 Columbia Street W, Waterloo, ON N2L 0G6

Yes, tenants are responsible for providing a shower curtain if it is not included in the suite.

For minor clogs, a plumber can assist for $65. Always contact our office immediately for emergencies.

Some bathrooms have a dual-switch setup connected to the furnace ventilation system. One switch operates the regular bathroom fan, which removes moisture and odors when you use the bathroom.

The second switch activates the furnace’s ventilation system, which helps circulate fresh air throughout the suite and improve overall air quality. When turned on, it may run the bathroom fan or ventilation system for a longer period to help exchange indoor air.

When should I use each switch?

• Bathroom Fan Switch: Use during and after showers or when extra moisture or odors are present.
• Ventilation/Furnace Switch: Use when you want to increase fresh air circulation in the unit.

Both switches help maintain proper ventilation and prevent excess humidity, which protects the unit and improves indoor comfort.

If you are unsure which switch controls which function, please contact building management and we would be happy to assist.

What’s the difference between a toilet plunger and a sink plunger?

A toilet plunger (also called a flange plunger) has an extended rubber flange on the bottom that fits into the toilet drain opening. This design creates a tighter seal and works best for clearing toilet clogs.

A sink plunger has a flat rubber cup and is designed for flat surfaces like sinks or tubs. It usually does not create a proper seal in a toilet and may not work effectively.

How can I try to unclog a toilet?

• Stop flushing if the water level is high to avoid overflow.
• Place the toilet plunger in the bowl, ensuring the flange is inside the drain opening.
• Push down gently at first to create a seal.
• Plunge firmly up and down several times while keeping the plunger sealed to the drain.
• After 10–15 plunges, remove the plunger and check if the water drains normally.

If the toilet is still clogged:

Please stop using the toilet and contact maintenance for assistance. This helps prevent overflow or potential damage to the plumbing system.

Why does my toilet keep running after I flush?

A toilet that continues to run usually means that water is still flowing from the tank into the bowl. This commonly happens when a part inside the tank is not sealing properly or has shifted out of place.

What can I check first?

• Remove the toilet tank lid and look inside the tank.
• Check the flapper (rubber seal at the bottom of the tank). Make sure it is sitting flat and sealing the opening.
• Check the chain connected to the flush handle. If the chain is tangled or too tight, the flapper may not close properly.
• Make sure the float is not stuck. The float controls the water level and should move freely.

Sometimes gently jiggling the flush handle will allow the flapper to reseat and stop the water from running.

When should I call maintenance?

If the toilet continues to run after checking these items, please submit a maintenance request so our team can repair the issue. A running toilet can waste a significant amount of water, so we want to address it as quickly as possible.

If your kitchen sink is draining slowly or is clogged, there are a few simple methods you can try without using chemical drain cleaners.

1. Try boiling water

Pour a kettle of boiling water slowly down the drain. This can help dissolve grease or soap buildup that may be causing the clog.

2. Use dish soap and hot water

Add a few drops of dish soap into the drain, then follow with hot water. This can help break down grease that may be stuck in the pipes.

3. Use a plunger

A sink plunger can sometimes clear clogs.

• Fill the sink with a small amount of water to cover the plunger cup.
• Place the plunger over the drain and plunge firmly several times to help loosen the blockage.

4. Clean the sink strainer

Remove and rinse the sink strainer or stopper. Food debris can often collect there and restrict drainage.

Important:

Please do not use chemical drain cleaners, as they can damage plumbing and are not permitted in the building.

When should I call maintenance?

If the sink remains clogged or continues to drain slowly, please submit a maintenance request and our team will be happy to assist.

If your kitchen sink is draining slowly, it is usually caused by a partial blockage in the drain line. Over time, materials such as food particles, grease, soap residue, and small debris can build up inside the pipes and restrict the flow of water.

Common causes of slow draining include:

• Grease or oil buildup that has hardened in the pipes
• Food scraps that have gone down the drain
• Soap residue collecting along the pipe walls
• Debris caught in the sink strainer or drain trap

What can I try first?

You can try a few simple steps:

• Remove and clean the sink strainer to clear any visible debris.
• Pour hot water down the drain to help break up grease buildup.
• Use dish soap and hot water to help dissolve oils.
• Use a sink plunger to help loosen the blockage.

Important:

Please do not use chemical drain cleaners, as they can damage the plumbing.

When should I call maintenance?

If the sink continues to drain slowly or becomes fully clogged, please submit a maintenance request so our team can investigate and clear the line if needed.

Regularly cleaning your dishwasher helps prevent odors, improves performance, and keeps dishes coming out clean.

Step 1: Clean the filter

• Open the dishwasher and remove the bottom rack.
• Locate the filter at the bottom of the tub (usually a round or cylindrical piece).
• Twist and lift the filter out.
• Rinse it under warm water and gently scrub with a soft brush or sponge to remove food debris.
• Reinstall the filter securely.

Step 2: Wipe the interior

Use a damp cloth or sponge to wipe around the door seal, edges, and inside walls to remove any buildup.

Step 3: Run a cleaning cycle

Place a dishwasher-safe cup with white vinegar on the top rack.

• Run the dishwasher on a normal or hot cycle with no dishes inside.
• This helps remove grease, odors, and mineral buildup.

Step 4: Check spray arms

If dishes are not coming out clean, check the spray arms to ensure the small holes are not blocked by food particles.

How often should I clean my dishwasher?

Cleaning the filter and running a cleaning cycle once a month is usually enough to keep your dishwasher working properly.

When should I call maintenance?

If your dishwasher is not draining, smells strongly, or is not cleaning dishes properly after cleaning, please submit a maintenance request so our team can take a look.

If your dishwasher has water left in the bottom after a cycle, it is usually caused by a blockage or restriction in the drainage system.

Common reasons a dishwasher may not drain include:

• Food debris in the dishwasher filter
• A clogged drain or drain hose
• Food or debris blocking the sink drain connection
• Improper loading that prevents water from draining properly

What can I check first?

1. Check the filter

Remove the bottom rack and check the filter at the bottom of the dishwasher. Remove and rinse it under warm water to clear any food debris.

2. Look for visible debris

Check the bottom of the dishwasher tub and remove any food scraps, labels, or small objects that may be blocking the drain area.

3. Run a short cycle again

After cleaning the filter, run a short rinse cycle to see if the dishwasher drains properly.

Important:

Please do not use chemical drain cleaners or attempt to disassemble the dishwasher.

When should I call maintenance?

If the dishwasher still does not drain after checking the filter and removing debris, please submit a maintenance request so our maintenance team can inspect and clear the drain system if necessary.

Yes, tenant insurance is mandatory for all residents as part of your lease agreement. You are required to obtain, maintain, and provide proof of a valid tenant insurance policy throughout your tenancy.

Tenant insurance protects your personal belongings in case of theft, fire, water damage, or other unexpected events. It also provides liability coverage in case someone is injured in your unit.

For your convenience, you may purchase tenant insurance through our preferred partner, Apollo Insurance.

For more information or to get a quote, please visit: Online Commercial & Personal Insurance - APOLLO Insurance

Yes. All buildings have on-site laundry washers and dryers. Pay via the mobile app (Apple App Store or Google Play Store). Some suites also include in-suite laundry hookups; you may use your own washer/dryer or rent through Tri-City Appliances.

For everyone’s safety and security, tenants are not permitted to add or change locks or alter the keying of their unit.
If you have any concerns about your lock or security, please reach out to our team—we’re happy to help and discuss the best solution for you.

If you are locked out of your suite, please contact Asset Maintenance Pros for assistance.

Important: Before access is granted, your leaseholder ID will be verified to ensure the request is authorized.

To avoid delays, have your leaseholder ID or keycard ready when you call or visit the office.

Tip: If you frequently misplace keys, consider keeping a spare key with a trusted friend or family member to prevent lockouts.

Many of our properties offer parking by zone using the HONK Mobile app, which makes it easy to reserve and pay for parking from your phone.

How it works:

1. Download the HONK Mobile app from your app store.
2. Select your property from the list.
3. Choose your parking zone—each property may have multiple zones assigned to different areas or types of parking.
4. Enter your vehicle details and the duration you need.
5. Confirm your booking and pay securely through the app.

Once booked, your digital receipt will show your parking zone and times. Be sure to park in the correct zone to avoid fines or towing.

If you have trouble with the app or booking your spot, please contact building management for assistance.

In the City of Waterloo, overnight street parking is regulated and may be restricted in certain areas, especially during winter months or street cleaning schedules.

Key points to know:

• Overnight parking rules typically apply from 2:00 a.m. to 6:00 a.m., but check local signage for your street.
• Some streets require a permit for overnight parking, particularly in residential areas.
• Violating posted restrictions can result in tickets or towing.

Tips:

• Always check street signs for restrictions before parking overnight.
• Use designated lots or property parking if available to avoid fines.

For more detailed information, visit the City of Waterloo’s official website or contact City Parking Services.

Yes — accessible parking spaces are provided in many of our properties and at the City of Waterloo municipal parking lots for drivers who have a valid accessible parking permit (also called a disability parking permit). These spaces are usually located close to building entrances or key access points to make it easier for people with mobility limitations.

Here’s what you should know:

• Accessible parking is available in most City-owned surface lots and at community facilities and rec centres.
• Permit holders park free in these designated spaces — but time limits or other posted rules may still apply.
• Accessible parking is not free in every type of public lot — you still need to book through the HONK mobile app.
• Always display your valid accessible parking permit clearly — parking in an accessible space without one can result in a fine.

If you’re unsure where the accessible spaces are located in a specific lot, check posted signage or contact property management for a map.

If you notice that lights or outlets in your suite aren’t working, try the following steps first:

1. Check for a tripped breaker in your suite’s electrical panel.
2. Reset the breaker by switching it fully to “OFF”, then back to “ON.”
3. Test the lights and outlets to see if power is restored.

If power is still not restored:

Please submit a maintenance request so our team can investigate and fix the issue safely.

Safety tip: Do not attempt any electrical repairs yourself. Always let qualified maintenance staff handle electrical issues.

Our heating and/or air conditioning is not working!

If you notice that your heating or air conditioning is not working, please submit a work order immediately through the Tenant Portal.

Our maintenance team will respond promptly to restore your unit’s climate control and ensure your comfort.

Tip: Include details such as the temperature issue, any unusual noises, or when the system stopped working to help our team diagnose the problem faster.

If you’re experiencing internet issues in your suite, please contact your building’s internet provider directly. Provider details can be found in your resident portal or on your modem:

• TriCityWifi – 519.722.WIFI (9434)
• COMU – 1-888-862-4750
• Rogers – 1-888-764-3771

Be ready to provide your suite number and account details if needed.

Tip: Before calling, try restarting your modem/router and checking all cables — this often resolves simple connectivity issues.

If you’re having trouble accessing your Yardi RentCafe Tenant Portal, follow these steps:

Step 1: Access the Portal

Visit your community’s RentCafe portal link provided by Management, or go to: www.rentcafe.com

• Click “Resident Login” or “Sign In.”

Step 2: First-Time Users – Create Your Account

1. Click “Create an Account.”
2. Enter your email address (must match the one on file with Management) and create a secure password.
3. Check your email and confirm your account using the verification link.
4. Return to the portal and sign in.

If your email is not recognized, contact the Management Office to ensure your email is on file.

Step 3: Returning Users – Log In

• Enter your email address and password.
• Click “Sign In.”

Step 4: Using the Tenant Portal

Once logged in, you can:

• Pay rent online or set up auto-payments
• View balances and payment history
• Submit and track maintenance requests
• Access lease documents and notices
• Update contact information

Forgot Your Password?

• Click “Forgot Password?”
• Enter your email and follow the instructions sent to your inbox.

Need Help?

• Make sure you are using the correct email address.
• Check your spam/junk folder for verification emails.
• Contact the Management Office if issues persist.

You can set up Pre-Authorized Debit (PAD) / Auto Pay through your RentCafe Tenant Portal to make rent payments easy and automatic.

Step 1: Log Into the Tenant Portal

• Visit your community’s RentCafe portal link (provided by Management)
• Log in using your email address and password

Step 2: Go to the Payments Section

• From the main dashboard, select “Payments”
• Click “Add Payment Method” or “Add Bank Account”

Step 3: Enter Your Bank Information

You will be asked for:

• Bank name
• Account type (Chequing or Savings)
• Transit number
• Institution number
• Account number
• Account holder name (must match the bank account)

Make sure all information is entered accurately to avoid payment delays or rejection.

Step 4: Set Up PAD / Auto Pay

• Once your bank account is saved, select “Set Up Auto Pay.”
• Choose:
  • Payment amount (full balance or fixed amount)
  • Payment date (typically your rent due date)
  • Frequency (monthly)
• Confirm and submit

Step 5: Confirmation

• You will receive an on-screen confirmation once PAD is successfully set up
• Your payment method will now appear under Saved Payment Methods

Important Notes:

• PAD must be set up before the rent due date to take effect for the current month
• Any changes or cancellations must be done before the processing cut-off date
• Ensure sufficient funds are available to avoid NSF fees

Each building has a separate utility provider, so your hydro account must be set up with the provider assigned to your site.

Utility providers by building may include:

• Provident
• Wyse
• Enova

How to enroll:

1. Check your Tenant Portal for your building’s specific enrollment instructions.
2. Follow the provider-specific instructions to create your account and set up billing.
3. Have your suite number, lease information, and personal details ready to complete enrollment.

Tip: Set up your hydro account before moving in or by your lease start date to ensure continuous service.

If you encounter any issues, contact building management or the utility provider directly for assistance.

When submitting a work order, including detailed information helps our maintenance team address the issue quickly and accurately.

Please include the following:

• Location and description of the issue: Specify the room, area, or common space and describe what’s wrong.
• Urgency and when it occurred: Note if it’s an emergency or can wait, and when you first noticed the problem.
• Photos (if possible): Images help the team understand the issue before arriving.

How to submit:

• Work orders can be submitted for both in-suite and common area concerns via your Tenant Portal.

Providing complete information ensures a faster and more effective response from our maintenance team.

Refer to the user manual provided at move-in. For troubleshooting, submit a work order if necessary.

The process for ending your lease depends on the type of lease you hold:

• Multi-year leaseholders: Submit a Termination Form N9 by the deadline stated in your lease (December 15 for an August termination).
• Fixed-term leaseholders: Submit your Termination Form by December 15 for the following August.
• Month-to-Month tenancy: 60-day notice from the last day of a given month.

Late submissions:

If you miss the deadline, you must contact Asset Maintenance Pros to discuss options for a sublet or lease assignee.

Always check your lease agreement for specific deadlines and instructions to ensure a smooth lease termination process.

Even when you sublet your suite, as the original tenant you remain responsible for:

• Rent collection: Ensuring rent is paid on time by the subtenant
• Communication of notices and work orders: Passing along any building updates or maintenance requests
• Ensuring the subtenant follows all building rules: Including noise, parking, and common area policies

Subletting does not release you from your obligations under the lease, so it’s important to carefully screen subtenants and maintain communication throughout the sublet period.